Getting in touch with us here at National-Lottery.com couldn't be easier. We aim to respond to all email enquiries within 48 hours, however you can also reach us on social media.
Take a look through the following questions that National-Lottery.com receives most frequently, you may find the answer you're looking for.
Unfortunately we are not able to check tickets on an individual basis either by email or post. Head over to the Results page to see the winning numbers for the lottery in question.
National-Lottery.com does not currently allow users to create accounts, as it is an independent results service from National Lotteries around the world.
You should visit your local National Lottery website to access your account or, if you have created an account on a betting website such as Jackpot.com, you will need to sign in to your account on their website.
As National-Lottery.com does not sell tickets directly, it is not possible to create a Direct Debit with us.
If you have a Direct Debit with your National Lottery provider, you will need to sign in to your account on their website to view your tickets.
If you are unsure of the validity of a message or email that you have received, you should not respond to it.
It's worth noting that it is not possible to win a lottery prize unless you have purchased a ticket. This can either be done in-store at a local lottery retailer or online through a licensed and regulated website.
No official lottery operator would ever contact you to demand money upfront, also known as 'release fees' or any other kind of wording that involves you sending them money. If you receive such a message - it is a scam.
If you've received a scam email, the best thing to do is to block the sender to prevent them from sending any further emails to you.
You should not, under any circumstances, send any personal or financial information to someone that you are suspicious of. If you have an online lottery account, you may be contacted by the operator in the event of a big win, however they will not request any financial details from you over the phone.
If you have sent details to a potential scammer, you should contact your local fraud authorities for assistance. If you've sent financial information, you should contact your bank immediately to inform them.
For more information, see the Lottery Scams page.
It's much faster and more convenient to reach us online - we'll always aim to respond to you as soon as possible.
The Lottery Company Ltd
As National-Lottery.com is an independent results service for National Lotteries around the World, we are not a lottery operator. As such, we ask that you do not post any lottery tickets to this address, as we cannot process them. If you have a winning ticket, you should contact your National Lottery directly to claim.
Contact Your National Lottery Directly
0333 234 44 33(8am - 8pm Monday to Saturday
9am - 5pm on Sundays)
0333 234 50 50(9am - 8pm Monday to Saturday
9am - 5pm on Sundays)
Please note: Calls to the UK National Lottery cost the same as calls to 01 and 02 numbers.
General enquiries should be sent to the following address:
The National Lottery
PO Box 251
Lost, stolen or damaged ticket enquiries should be sent to the following address:
The National Lottery
PO Box 287
1890 244 344 or 01-8891000(9am - 8pm Monday to Saturday)
(01) 836 4444(9am - 5:30pm Monday to Friday)
Abbey Street Lower
All Other States
+61 7 3877 1000
Locked Bag 7
- Golden Casket: 87 Ipswich Road, Woolloongabba, QLD
- NSW Lotteries: 1 Figtree Drive, Sydney Olympic Park, NSW
- Tatts: 5 Bowen Crescent, Melbourne, VIC
- SA Lotteries: 188 Richmond Road, Marleston, SA
- Lotterywest: 38 Station Street, Subiaco, WA 6008
0800 484 822Monday - Saturday 06:00 - 23:00
Sunday 06:00 - 21:00
- Bloemfontein: Shop 38 Bloemfontein Plaza, C/O Charlotte Maxeke & East Burger Streets, Bloemfontein
- Eastern Cape: 164 Cape Road, Mill Park, Port Elizabeth
- KZN: First Floor, 85 Richefond Circle, Umhlanga Ridgeside
- Gauteng: 14A Charles Crescent, Eastgate Ext.4, Sandton
- Limpopo: 15 Hans van Rensburg Street, Polokwane
- Mpumalanga: 99 Jacaranda Str, West Acres, Nelspruit
- North West: 34A Marais Street, Rustenburg
- Western Cape: 200 Main Road, Claremont, Cape Town
0808 109 8765
28 Charlotte Square
0844 375 55 55
(Calls charged at 7p per minute plus your phone provider's access charge)
The Health Lottery
Grange Road East