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Damaged National Lottery Tickets

You may still be able to claim prizes from damaged National Lottery tickets, even if the barcode cannot be scanned by a retailer. Any investigation into the validity of your claim is undertaken at the discretion of the National Lottery and you must notify them of the damaged ticket before 5pm on the 30th day following the draw in which the prize was won.

Claims must be made either by post to:

Player Services Department,
The National Lottery,
PO Box 287,
WD18 9TT

Or by email to:

You must include the damaged ticket itself, details of where and when you bought it, the lottery and draw date the ticket was for, the number of lines purchased and, if possible, the numbers played. You should explain how the ticket became damaged and stating which prize you believe you might have won would also be helpful.

If the investigation team decide the ticket is valid, they may pay the prize to you following the end of the 180-day window for claiming prizes.

Damaged Health Lottery Tickets

The Health Lottery states in its terms and conditions that it will not pay out prizes on any damaged tickets.

To avoid missing out on a big prize in any of the lotteries you like to play, you could take part in an online syndicate through the Lottery Tickets page, where the tickets are bought for you and kept in a safe, with prizes paid automatically after the draws take place.

To find out what happens if you lose a lottery ticket or you believe a winning entry has been stolen, see the Lost Lottery Tickets page.